Phone System "PARK" Error Solution

With the new phone system we have discovered a slight user complication.

When calls are being placed on a "park" they are staying there for long periods of time and "locking" the team members extension.

We have discovered that the cause for this is when you are transferring a call and you place it on hold from the buttons at the bottom of the screen and then park it, it keeps your extension on the "park", thus "locking" it.

In order to fix this, before you place the call on a "park" please be sure it is not on "hold". If you previously had it on "hold" please be sure you select "resume" then place the call on "park".

Please reach out to Tiffany with any questions!