State of the Organization – July 2025
Hey Team,
We’re halfway through 2025 and making meaningful progress across all areas of GSCC. Here’s a quick, high-level look at where we are and where we’re headed:
Patient Care & Quality
We’re building out our Care Management Model—starting with CM-1 (basic care coordination for all patients) and gearing up to launch CM-2 and CM-3 for more complex needs.
We’re piloting an AI scribe tool to support providers with documentation and improve patient flow. Early signs are promising!
Huge win: We maintained both PCMH and FTCA recognition!
Workforce Development
Welcoming new providers this summer, including Dr. Rebekah Fraley, DO and APRN Megan Powers.
Dr. Kimbrough will be offering advanced gynecological procedures, namely colposcopies, very soon.
Anita Alaniz, APRN is officially a GSCC employee rather than a contract provider effective today!
Key roles being posted soon include a Admin Assistant, and Quality Outcomes Analyst or whatever title best suits our data analyst needs moving forward. :).
Current team size: 110 team members strong!
Operations & Access
We split the Care Coordinator and Referral Coordinator roles to better support panel management, care coordination and patient outreach as well as closing important referral loops.
We expanded to an all-day walk-in clinic at 12th Street—a big step toward more convenient care for our patients.
Finance & Facilities
We continue to navigate payment issues with Oklahoma Complete Health (a SoonerSelect/Managed Medicaid plan), and have reached out to the plan’s leadership for help in resolving the issue. As of today, they owe the GSCC over $100,000 in underpaid claims payments.
We’re bringing in a top-notch consultant to assess and help renegotiate our payer contracts as many of them are seriously underpaying us for the comprehensive services that we provide our patients.
We leased a small admin office at 7 A Street NW, downtown to support on-site staff who can’t work remotely as well as open up additional flex space for those who need it.
Community Engagement
117 sports physicals provided for Lone Grove students—more school partnerships coming soon!
Several team members also pitched in at the local soup kitchen. ❤️
EmpowHER is coming up quick! Mark your schedules to volunteer with the Bloom team on September 6th from 9a to 3p.
Performance Snapshot
Pharmacy capture rate is climbing (now at 46.4%—goal is 50%). You can help by sharing the benefits of using our pharmacy to our patients.
Patient survey scores are stellar: 93.8% overall satisfaction!
Top praises: Team friendliness, appointment availability, and convenience.
Schedule utilization is improving across sites but various strategies have been and will continue to be developed to help fill the gaps.
14 out of 19 UDS quality metrics were met in June—strong performance in diabetes, hypertension, depression screening, and breast cancer screening.
Compliance & Risk
No patient grievances filed in June—a great sign.
Credentialing and privileging went smoothly for all new and recredentialed team members.
FTCA deeming complete (yay!) but some reporting adjustments are needed for next year.
Q2 Risk Assessment on HIPAA and safety is wrapping up.
We’ve got a lot to be proud of—and even more in motion for the rest of the year. Thanks for your continued dedication, creativity, and passion. Let’s keep pushing forward together!
I will drop a quarterly update following our Q3 Planning Meeting (7/10-7/11) and the goals for the new quarter here on HERDTHAT so that you are all informed and prepared for what is ahead.
You are loved,
— Teresa